It’s as simple as figuring out what problem you’re having with your device, selecting the appropriate option, and go from there! If you can’t find a description that explains your issue, chatting with a specialist is only a tap away! The reviews I’ve come across where people feel like they’re “going in circles” within the app is probably coming from people who have no general idea as to how to get around an app that’s literally made for those who need help with their device. Getting around the app isn’t as difficult as these people make it out to send and I don’t understand why people are giving it a 1 star when it’s literally super helpful and user friendly. All of the Support Agents I’ve encountered are very nice and they really do seem to care about your needs and try to help you take care of them as best as possible. See /legal/privacy/en-ww for the Apple Privacy Policy.ĭon’t let the 1 stars fool you, this app is everything you’ll need if you need help with any of your Apple Products! I’ve used this app quite a few times already (had a few issues with my AirPods that were happily taken care of every time, including today when I visited an Apple Store after getting an appointment scheduled by a Support Agent to get my cracked screen repaired, which ultimately got me a new device) and I can’t find one negative thing to say. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at /InsuranceDocuments for plans purchased prior to September 15, 2020, or /coveragedocs for plans purchased on or after September 15, 2020. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at /legal/sales-support/applecare/applecareplus/.

You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. You are not required to purchase an AppleCare+ plan to use the Apple Support app. Note: The Apple Support app and certain features are available only in select countries or regions. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Need help? Get the support you need for the Apple products you love-all in one place.

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